Shipping Policy

Special Care Shipping & Ordering

Shipping fragile merchandise is our specialty. Be assured that each piece of your order is hand packed by our experienced shipping staff to give your package every opportunity to reach you undamaged. We have exceeded not only courier company standards on packaging but also our distributors packaging standards. We are proud to boast an exceptionally low breakage rate on all of our shipping. Should however anything be damaged upon your order's arrival, we simply ask you to call us immediately and we will be happy to do all we can to rectify the situation.

Couriers

All parcels destined within Continental North America leave our store with Can-Par Ground Service. Within Canada, parcels are delivered by Can-Par Ground Service and US parcels are delivered by UPS. (Can-Par shipments are transferred to UPS at the border.) Parcels may also be sent by Canada Post upon request. Please note though that insurance is very limited for parcels sent by post. Please note that with the exception of Canada Post, PO Box addresses are not permitted as an address for delivery as the couriers require a signature for most deliveries.

Shipping Charges

Shipping charges are determined by the value and weight of each parcel. However we do receive corporate rates and charges are usually fairly minimal. Shipping charges also include all available insurance (determined by the destination and value - please see the Insurance Information section) as well as any applicable cross-border charges for most parcels (please see customs and duty charges). Shipping charges will be automatically shown with your order totals on any on-line purchases made through our secure shopping basket system.

Delivery Times

The courier's transportation time can range from overnight to 10 business days – depending on the shipping zone where your parcel is being sent to. We will send you information both in your confirmation and shipping notification e-mail on the estimated time for your area. Should you need an order by a specific date, please make note of this information in the appropriate area on your on-line order, or do be sure to mention it to one of our sales consultants if you place your order by phone.

Custonms / Duty Charges

Residents of the USA do not pay any Canadian taxes on purchases. Parcels valued at under $200. US are not charged customs tax or brokerage fees on ground shipments being delivered in the USA (these charges are covered by our shipper/customs broker). Orders to be ground shipped that are over $200. US dollars will be automatically divided into lots and shipped separately over a period of time unless otherwise requested. For duty charges on merchandise over $200. US that is to be shipped all at once (or cannot be separated), please contact your US customs office for duty charge information - a brokerage fee will also be charged on each parcel that is valued at over $200. US. The Customs office will also require a Social Security Number (for a personal purchase) or IRS number (for a business purchase) on orders that will be Express Shipped or are OVER $200. US PER PARCEL. If you are ordering a single piece that is over this value, a parcel that is not to be divided into several shipments, or having your order express shipped, please indicate your Social Security Number or IRS number on your order. Otherwise, this information is not necessary.

For parcels shipped by UPS or Canada Post, residents of the USA and International residents will be billed any applicable customs, duty and brokerage charges directly for all orders by customs or the courier's broker. Please contact your customs office for duty charge information.

Insurance

The ability to insure your parcel(s) is governed by the courier that delivers your parcel. Within Canada and the United States, it is always preferred by the courier that the parcel be sent to a business address rather than a residential address. Sending to a business address results in a more timely delivery and a guarantee that the parcel arrives securely in the hands of someone who can sign for the parcel during business hours. Parcels sent to business addresses are also fully insured against loss or obvious damage to the parcel and its contents.

Residential destinations are insured to a maximum of $300. CDN against obvious damage to the parcel and its contents, and are only insured to a maxiumum of $100. CDN against courier loss. Within Canada, parcels must be signed for by the recipient or receiver directly and will not be left on a doorstep unless indicated to do so at the time of ordering. Requesting the parcel to be left without a signature will forfit ALL insurance on the parcel. Within the USA, it is FedEx's policy and practice to leave parcels on residential properties without obtaining a signature. Should the parcel have been delivered to the correct address and subsequently dissapear before being claimed by the recipient, neither the shipper nor courier will claim responsibility for the parcel and all insurance on the parcel becomes void.

For inter-continental deliveries, UPS will fully insure the parcel against loss or obvious damage to the parcel and its contents to a maximum of $500. CDN. All parcels sent by Canada Post are insured only against loss and will not cover any damage to the parcel or its contents.

Household China and Gifts